Teller - Cobblestone Branch

ESL All Companies•Victor, NY

8d•Onsite

About The Position

The Teller processes customer transactions effectively and efficiently in a branch environment and refers customers who may need guidance identifying suitable financial solutions. The role supports long-term, mutually beneficial customer relationships and the achievement of business results, while contributing to ESL’s key building blocks for success. The teller serves customers at the teller line or greeter desk, listens to their needs and financial goals, and provides recommendations or referrals to branch partners. The position also follows operational, regulatory, authentication, and fraud-prevention procedures and participates in team activities, coaching, and continuous development. This role is based at the Cobblestone Branch and is scheduled for 40 hours per week, Monday through Saturday, with a weekday off when working Saturday. The employee must be flexible to meet current and future business needs. Branch hours are Monday, Thursday, and Friday, 9:00 a.m.–5:00 p.m.; Tuesday and Wednesday, 9:00 a.m.–4:00 p.m.; and Saturday, 9:00 a.m.–1:00 p.m. Pay is $19.66 per hour, with an annual performance-based incentive for eligible employees.

Requirements

High school diploma or high school equivalency diploma.
Proficiency in PC applications.
Good verbal and written communication skills.
People- and team-oriented.
Flexibility in support of branch needs.
Alignment with ESL’s Core Values, mission, vision, and Purpose.

Nice To Haves

6–12 months of teller experience.
Prior sales experience.

Responsibilities

Provide excellent service at the teller line or greeter desk and warmly greet customers arriving at the branch.
Use active listening and needs-based questions to understand customers’ needs and financial goals.
Identify products and services that meet customer needs, make recommendations, provide financial guidance, or refer customers to another team member.
Work to resolve customer issues in the moment and document customer concerns or service experiences through the Voice of Customer program.
Process customer transactions effectively, efficiently, and accurately, including deposits, withdrawals, transfers, loan payments, and account maintenance.
Follow ESL policies and procedures as well as regulatory and disclosure requirements.
Authenticate customers and prospects and participate in fraud detection by validating monetary instruments.
Navigate systems required to support customers.
Model ESL Core Values, accept feedback, and engage in continuous self-development through available courses, workshops, and classes.
Participate in team meetings, support the VolunCare program, and use the ESL Recognition Program to recognize team members.
Serve customers who visit ESL branches and participate in coaching sessions with branch leadership to improve relationship-building skills, transaction processing, product knowledge, and customer financial guidance.
Have meaningful conversations to understand customers’ immediate needs and longer-term financial goals, making referrals to branch partners where appropriate.
Help the branch meet assigned team sales targets through referrals for Personal Banking, Business Banking, Wealth Management, and Mortgage.