Teller - Cobblestone Branch
About The Position
The Teller is responsible for efficiently processing customer transactions in a branch and referring customers who may need guidance in identifying suitable financial solutions. The role supports long-term, mutually beneficial customer relationships and the achievement of business results, while contributing to ESL’s key building blocks for success. The Teller serves customers at the teller line or greeter desk, listens to their needs and financial goals, identifies relevant products and services, and provides guidance or connects customers with another team member. The position also processes transactions accurately, follows authentication and fraud-prevention procedures, complies with policies and regulatory requirements, and participates in coaching, team meetings, self-development, and branch referral efforts. This is a 40-hour-per-week position with a Monday–Saturday schedule. Employees working Saturday receive a weekday off. Branch hours are Monday, Thursday, and Friday from 9:00 a.m. to 5:00 p.m.; Tuesday and Wednesday from 9:00 a.m. to 4:00 p.m.; and Saturday from 9:00 a.m. to 1:00 p.m. Flexibility is required to meet current and future business needs. Pay is $19.66 per hour, with an annual performance-based incentive for eligible employees.
Requirements
- High school diploma or high school equivalency diploma.
- Proficiency in PC applications.
- Good verbal and written communication skills.
- People- and team-oriented.
- Flexibility to support branch needs.
- Demonstrated alignment with ESL’s Core Values, mission, vision, and Purpose to help the community thrive and prosper.
Nice To Haves
- Six to twelve months of teller experience preferred.
- Prior sales experience preferred.
Responsibilities
- Provide excellent service at the teller line or greeter desk and warmly greet customers arriving at the branch.
- Use active listening and needs-based questions to understand customers’ needs and financial goals.
- Identify products and services that may meet customers’ needs, provide recommendations and financial guidance, or refer customers to another team member.
- Work to resolve customer issues in the moment and use the Voice of Customer program to document customer concerns or service experiences.
- Process customer transactions effectively, efficiently, and accurately, including deposits, withdrawals, transfers, loan payments, and account maintenance.
- Follow ESL policies and procedures, regulatory and disclosure requirements, and customer authentication processes.
- Help detect fraud by validating monetary instruments presented by customers.
- Navigate systems used to support customers.
- Model ESL Core Values, accept feedback, pursue ongoing self-development, and participate in team meetings.
- Participate in and advocate for the VolunCare program and use the ESL Recognition Program to show appreciation for team members.
- Serve customers visiting ESL branches and participate in coaching sessions with branch leadership to improve relationship-building skills, transaction processing, product knowledge, and customer financial guidance.
- Hold meaningful conversations to understand customers’ immediate needs and longer-term financial goals, referring them to branch partners for ESL products and services when appropriate.
- Support branch team sales targets through referrals for Personal Banking, Business Banking, Wealth Management, and Mortgage.
Benefits
- Wellness program
- Family assistance plan
- 401(k) with match
- Paid volunteer time
- Learning and Development training
- Annual performance-based incentive for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
