Part-time Teller

KeyBank•Lansdale, PA

20d•$18 - $23•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service by welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and resolve servicing issues, listen for financial wellness opportunities, and connect clients with a Banker for deeper financial conversations. The role supports clients’ financial journeys and helps them use available banking services and resources. This is a part-time position in a branch setting. The role requires attending in-person morning huddles and end-of-day debriefs, following compliance, audit, and security procedures, and working Saturdays as directed by management. The listed base hourly pay range is $18.00–$23.08, with potential incentive compensation. Benefit eligibility is referenced, but specific benefits are not listed.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and business with the bank, and sound judgment with clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify client financial needs and promote relevant banking products and services.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, and awareness of fraud detection and prevention techniques.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the stated physical demands, including prolonged standing, frequent hand use and forward reach, and occasional bending and lifting.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present and attentive with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them when needed.
Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
Assist clients with financial goals and objectives using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures, and balance the cash drawer within guidelines.
Maintain current knowledge of product guides, fees, policies, and offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned.