Part Time Teller

PNC Bank•Bensenville, IL

6d•Onsite

About The Position

As a part-time Teller in PNC's retail branch organization, you will be based in Bensenville, Illinois. You will deliver a customer experience focused on improving financial wellbeing and loyalty, process customer interactions, explain available transaction options, identify banking opportunities, and make appropriate referrals. The role includes engaging with customers in the lobby and using technology, tools, and resources to help them manage financial transactions. You will use product and procedural knowledge to resolve customer problems, follow policies and procedures, and complete teller and branch daily operations and maintenance transactions efficiently and accurately. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Spanish or Polish language ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to make customer needs and satisfaction primary considerations.
Demonstrate accountability, accuracy, attention to detail, effective communication, problem solving, and the ability to manage multiple priorities.
No prior experience is required.
No degree is required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Spanish speaking ability.
Polish speaking ability.
Skills in banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in addressing customer needs, banking products, digital awareness, fraud detection and prevention, matrix management, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving customers' financial wellbeing and building loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for their financial interactions and options for managing transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Vacation accrual based on hours worked, including overtime, for use after 90 days of service.