Teller - Milledgeville

Magnolia State Bank•Milledgeville, GA

About The Position

The Teller performs routine branch and customer service duties, including accepting retail and commercial checking and savings deposits, processing loan payments, cashing checks and savings withdrawals, and maintaining positive customer relationships. The Teller promotes the Bank’s business by referring customers to appropriate staff for additional services and ensures compliance with Bank policies, procedures, and applicable state and federal banking regulations. The role also includes processing account activity, operating a computer terminal or personal computer, issuing official checks, handling night depository tasks and safe deposit access, balancing the cash drawer, assisting with vault activities, and completing routine letters, reports, and forms. The Teller provides effective customer service, resolves routine problems within their authority, and supports the Bank’s goals and values. This position does not supervise employees.

Requirements

High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
Work-related experience should include cash handling and/or customer service.
Business- or financial-industry-related education or training, whether through in-house training, formal schooling, or financial-industry curriculum.
Basic typing skills sufficient to meet the position’s production needs.
Basic math skills, including calculating interest, balancing accounts, performing arithmetic with whole numbers, fractions, and decimals, locating routine mathematical errors, and counting currency, coin, and negotiable instruments promptly.
Effective oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly with customers and employees.
Ability to handle routine problems involving multiple facets and variables in standardized situations.
Good organizational and time management skills.
Ability to work with general supervision while performing duties.
Current Georgia driver’s license and a vehicle with appropriate insurance coverage if driving is required to perform assigned duties and responsibilities.

Responsibilities

Receive retail and commercial checking and savings deposits, verify that deposit documents are in proper form, and issue receipts.
Cash checks, process savings withdrawals and cash advances, verify authorization and limits, and make decisions about questionable items presented for cashing.
Operate a computer terminal or personal computer to process account activity, determine balances, and resolve problems within assigned authority.
Issue official checks.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Cross-sell the Bank’s products and services and refer customers to appropriate staff.
Perform safe deposit duties by controlling access and assisting customers.
Accept loan and installment payments.
Balance the cash drawer daily and verify cash returned to the vault.
Provide effective customer service and help resolve problems within assigned authority.
Process FICA payments, traveler’s checks, ATM deposits, credit ratings, certifications, change orders, and deposit slip corrections.
May assist with opening and closing the vault and balancing vault currency and coin.
Type routine letters, reports, and forms.
Treat people with respect, keep commitments, act ethically and with integrity, uphold organizational values, and accept responsibility for actions.
Follow policies and procedures, complete administrative tasks correctly and on time, support the Bank’s goals and values, and benefit the Bank through outside activities.
Perform other position-specific duties and functions as assigned.