Teller - Float (Somers, CT)

M&T Bank•Somers, CT

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transaction processing, and retail servicing. You will process financial transactions accurately and efficiently and travel between branches in a designated area as needed to assist branch staff. The role provides exceptional service to branch customers, resolves routine problems promptly, and works with appropriate Bank teams to resolve operational issues. It calls for empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, as well as sound risk management to help prevent losses and reduce fraud.

Requirements

High school diploma or GED equivalent.
At least 6 months of customer service experience, including data entry and/or cash handling.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual skills, based on branch needs.

Responsibilities

Follow customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services alongside customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC activities.
Follow applicable compliance and operational risk controls, company policies, and regulatory standards.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.