Teller - Float (Somers, CT)
About The Position
The Float Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently and travels frequently to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and works with appropriate areas within the Bank to resolve branch operational issues efficiently and accurately. The Teller is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The role also requires staying current on operational changes and making sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to travel easily between branches as needed.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Proven ability to provide exceptional customer service.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficiency with internet user-level technology.
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5 to 30 pounds.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and efficiently process customer transactions in accordance with Bank policy.
- Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, such as cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
