Teller - Float (Bristol, CT)

M&T Bank•Bristol, CT

2d•Onsite

About The Position

The Float Teller supports the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently and travels frequently among branches within a designated area to assist staff as needed. The position provides exceptional service, resolves routine customer problems, and works with appropriate Bank teams to resolve branch operational issues. It also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and offering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls, company policies, and regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraud.
Travel between designated branches as needed to assist branch staff.
Complete other related duties as assigned.