Teller - Float (Bristol, CT)

M&T Bank•Bristol, CT

4d•$19 - $29•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist staff as needed. The role provides exceptional service, resolves routine customer problems, and works with appropriate Bank teams to resolve branch operational issues. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking; stay current on operational changes; and make sound risk-management decisions that help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow customer service standards, understand customer needs, and provide solutions and a differentiated customer experience.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote a welcoming environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Travel between branches as needed to assist branch staff.