PT Teller I

RCB Bank•Edmond, OK

1d•Onsite

About The Position

The Teller provides excellent customer service while accurately and efficiently processing transactions in accordance with RCB Bank policies, procedures, and regulatory requirements. This position supports branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages. The Teller upholds consistent service standards, remains alert to potential fraud, and promotes products and services that enhance customers’ banking experiences. The listed hours are 12:00 p.m. to 5:00 p.m. The role involves gathering and recording required customer information, processing transactions, verifying cash and documents, following escalation procedures for unusual activity, and balancing the cash drawer. The position works in a climate-controlled office environment that may be busy during peak service times, with frequent use of a telephone, computer, and other office equipment. Employees are typically seated at a desk for most of the day and must work effectively with general supervision, both independently and as part of a team. Regular, reliable attendance and the ability to work varying hours are required.

Requirements

Previous customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and co-workers.
Follow detailed procedures and maintain accuracy in changing environments.
Understand basic fraud indicators and follow proper escalation procedures.
Have regular and reliable attendance and the ability to work varying hours.
Work effectively with general supervision, independently, and as part of a team.

Nice To Haves

Previous cash handling experience.
Previous float teller experience.
Care about the community and have a desire to be involved.

Responsibilities

Provide excellent customer service while accurately and efficiently processing transactions in accordance with bank policies, procedures, and regulatory requirements.
Support branches across a specified region by filling gaps and assisting locations with increased transaction volume or temporary staff shortages.
Obtain customer identification, signatures, and other required information, and record and process transactions according to regulations, procedures, and established controls.
Examine cash, checks, and supporting documents for authenticity and potential fraud or suspicious activity, and follow established escalation procedures for unusual or irregular transactions.
Balance the cash drawer daily, adhere to branch-level controls, research discrepancies promptly, and report outages to the supervisor.
Maintain consistent customer service standards and promote products and services that enhance the customer’s banking experience.