Teller - Part-time

Northwest Bank•Buffalo, NY

4d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide a strong customer service experience by welcoming customers, efficiently processing transactions, resolving problems, educating customers, and identifying financial needs for referral to the appropriate line of business. The role involves supporting customers in person, by phone, and through email while championing their financial wellness and delivering Northwest’s customer experience and Culture Promises. Tellers support office operations by balancing their teller drawer, assisting with vault and ATM balancing under dual control, participating in meetings and huddles, and helping with branch opening and closing tasks as needed. They follow security, compliance, risk, operational, and regulatory procedures; complete assigned training; and use office systems, software, and department equipment to perform their work. This is a part-time position at the Williamsville - Main & Transit location. The stated pay range is $15.50–$17.05 per hour, with additional bonus earning opportunities and benefits available.

Requirements

High school diploma or equivalent preferred.
Ability to establish effective working relationships and participate in solving problems and making decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing.
Ability to listen actively, share information, and facilitate an open exchange of ideas.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Nice To Haves

Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Responsibilities

Achieve financial wellness activity goals, including identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage customers to understand their needs and explain product and service features and benefits.
Refer customers to an appropriate team member for complex requests or products and services.
Greet and engage customers, take ownership of customer concerns, and work to resolve them.
Balance the teller drawer daily and assist with dual-control balancing of the vault, ATM, and other devices as needed.
Participate in office meetings, huddles, and operations meetings.
Deliver the North(west) star experience and exceptional customer service in person, over the phone, and by email.
Complete assigned educational training and self-education using bank programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and learn bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, operational, bank policy, and applicable Federal and State procedures and regulations.
Work collaboratively with coworkers, complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Use Microsoft Office and department-specific computer applications and software to use technology tools effectively.
Work with on-site equipment.