Teller Part Time

Renasant Bank•Orange Beach, AL

About The Position

Tellers process customer transactions, assist with inquiries, and identify and refer sales opportunities to other bank representatives or lines of business when appropriate. They follow bank policies and procedures, prioritize accuracy and protocol, create an exceptional customer experience, and mitigate risk for customers and the bank. As the first point of contact, tellers demonstrate Renasant Bank’s Sales and Service vision through excellent customer service and accurate transaction processing. Senior Tellers have additional operational and sales performance goals and often provide critical backup to the Head Teller. They lead by example and serve as role models in all aspects of the teller role. The position requires effective communication, strong interpersonal skills, and the ability to work with confidential information while following procedures designed to safeguard the bank, its customers, employees, and assets.

Requirements

High school diploma or equivalent required.
Ability to communicate with customers and identify opportunities to help with their financial needs by recognizing cues and clues during transactions.
10-Key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of bank products and solutions, and the ability to learn them.
Ability to travel for training, other development opportunities, and between branches as needed.
For Senior Tellers: at least 1 year of successful teller experience.
For Senior Tellers: at least 1 year of previous backup Head Teller experience.

Nice To Haves

1 year of teller experience and/or previous cash-handling experience preferred.
6 months of customer service experience preferred.

Responsibilities

Process customer transactions efficiently and accurately, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Execute Renasant Bank service standards in interactions with customers and teammates.
Listen for customer issues and concerns, resolve them when appropriate, or refer them to a branch teammate who can help.
Maintain service knowledge in accordance with relevant regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures relating to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May assist with coaching and mentoring and serve as a role model for teller teammates in operational matters.
Perform other related duties as assigned.