Part-Time Teller (20 Hours), Bilingual Mandarin Speaking Preferred, Arcadia Duarte Branch

Citi • Arcadia, CA

7d • $20 - $24 • Onsite

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The role’s overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

The role serves as the first point of contact for Citi clients, performs accurate banking transactions, identifies referral opportunities, and educates clients about Citi’s digital and self-service options. The Teller must meet client needs, manage concerns, follow bank policies and regulatory procedures, and appropriately assess and escalate risks and control issues. Client experience is measured through specific metrics. Other job-related duties may be assigned as required.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience preferred.
• Bilingual Mandarin speaking preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a friendly, efficient customer experience.
• Perform efficient and accurate banking transactions, including managing the branch cash supply, processing incoming and outgoing cash deposits, and maintaining vault cash.
• Identify opportunities to refer clients to new products and services based on their financial goals.
• Educate clients about Citi digital and self-service opportunities.
• Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate them as needed.
• Maintain working knowledge of client accounts and new and existing products and services.
• Assess risk in business decisions, support compliance with laws, rules, and regulations, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation and sick leave.
• Paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED