Part Time Teller

PNC Bank•Olney, MD

17d•Onsite

About The Position

As a Part Time Teller within PNC's Retail Banking organization, the employee is based in Olney, Maryland and works in an in-office setting. The role delivers a customer experience intended to improve customers’ financial wellbeing and loyalty while increasing share of wallet. Tellers handle customer interactions, explain available options for financial transactions, identify banking opportunities, make appropriate referrals, and help customers use technology and other resources. They apply product and procedural knowledge to resolve customer problems and complete teller and branch operations accurately and efficiently while following policies and procedures and exercising sound judgment. PNC describes its culture as inclusive and supportive. The position does not offer employment visa sponsorship or STEM OPT participation. It is incentive eligible, with incentive payments based on company, business, and/or individual performance. The posting states that the role is subject to applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Required certifications: none.
Required licenses: none.
Required or preferred language assessments: none.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options, depending on eligibility
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
Seven occasional absence days each year, unless otherwise required by law
Vacation accrual based on hours worked, including overtime, for use after 90 days of service