Teller - Hawaii Kai Branch

Central Pacific Bank•East Honolulu, HI

2d•$20 - $22

About The Position

Tellers at Central Pacific Bank provide exceptional customer service and serve as a welcoming face of the company to customers and non-customers. The role processes routine financial transactions, including deposits, withdrawals, advances, loan payments, merchant transactions, check cashing, and currency and coin handling. Tellers help customers meet their financial goals by discussing their needs and referring them to appropriate bank products and services. The position performs duties and interacts with internal and external customers in alignment with the company's Core Values, customer experience competencies, and basic skills. It also requires following bank policies, procedures, security requirements, and regulations.

Requirements

High school diploma or GED equivalency.
Teller I: 6–12 months of cash-handling and customer-service experience preferred.
Teller II: At least 1 year of cash-handling and customer-service experience required.
Ability to perform light physical work and move or lift items up to 20 pounds.
Ability to operate standard office equipment, including a phone, copier, and personal computer, and use related devices and applications.
Ability to communicate clearly verbally and in writing with internal and external customers, and hear sufficiently for daily discussions and interactions.
Ability to read and understand bank-related documents.
Ability to work in a conventional office setting, sit at a desk or workstation for extended periods, and adapt to different work environments as needed.

Nice To Haves

Teller I: 6–12 months of cash-handling and customer-service experience.
Teller II: At least 1 year of experience at a financial institution or as a teller.

Responsibilities

Provide an exceptional, personalized customer experience and look for ways to exceed customer expectations.
Process financial transactions accurately, including check cashing, deposits, withdrawals, advances, loan payments, merchant transactions, and counting currency and coin.
Maintain accurate customer records in accordance with bank policies and procedures.
Answer customer questions with a can-do attitude.
Comply with applicable security procedures and bank regulations and maintain working knowledge of relevant policies and procedures.
Safeguard assigned, branch, and customer cash.
Hold financial conversations to determine customer needs and refer appropriate solutions.
Identify referral opportunities, maintain customer relationships, and add value for customers.
Actively cross-sell bank products and services.
Participate in branch or bank-wide campaigns.
Maintain and submit customer referrals and reports as required.
Work as part of a team to meet and exceed individual and team goals.