Teller, Florence

Florence Bank•Northampton, MA

6d•$18 - $23•Onsite

About The Position

The Teller handles customer transactions courteously, professionally, and accurately while following bank policies and procedures. The role provides service to internal and external customers, carries out teller and cash-handling duties, helps customers with inquiries, and raises awareness of bank products and services. Tellers protect confidential personal information, focus on fraud prevention, and maintain working knowledge of Bank Secrecy Act (BSA) requirements and related procedures. The position supports all branches and may include additional responsibilities as requested. Tellers must complete accurate Currency Transaction Reports (CTRs), properly identify bank customers in accordance with the bank’s Customer Identification Program, and report apparent suspicious activity and OFAC matches to the BSA Officer and Security Officer. The position is based in a general office environment. It requires standing for up to 7.5 hours per day, counting cash and coin for up to 6 hours per day, using a computer keyboard for up to 3 hours per day, carrying coin bags weighing up to 25 pounds, and wearing a headset for extended periods to communicate with drive-up customers. General office equipment is used.

Requirements

High school diploma or GED.
Experience in a customer service-related position.
Strong communication and interpersonal skills.
Strong aptitude in math.
Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

Provide professional service to internal and external customers.
Meet expectations for teamwork, punctuality, and regular, reliable attendance.
Process deposits, withdrawals, check cashing, loan payments, cash advances, money orders, and official checks.
Operate and balance a cash drawer daily.
Process night deposit bags according to bank guidelines.
Participate in balancing ATMs.
Promote awareness of bank products and services and refer customers to appropriate employees.
Attempt to answer or resolve customer inquiries and problems.
Protect non-public personal information and maintain a focus on fraud prevention.
Maintain working knowledge of BSA requirements and related policies and procedures.
Provide support to all branches.
Assume additional responsibilities as requested.
Complete accurate CTRs and properly identify customers in accordance with the Customer Identification Program.
Report apparent suspicious activity and OFAC matches to the BSA Officer and Security Officer.