Processing Manager | Florence

America's Thrift Stores•Muscle Shoals, AL

About The Position

The Processing Manager oversees the efficient flow of products from the loading dock to the retail floor, ensuring operational standards are communicated and achieved in compliance with company policies. The role supervises staff, organizes and monitors workflow, upholds company standards, and focuses most of its time on these responsibilities. The manager leads hiring, training, coaching, and performance management; develops workflow using Critical to Quality (CTQ) metrics; and partners with the Manager III to achieve financial and operational goals. The role also oversees production, inventory quality, pricing, budgets, profit and loss, financial reporting, cash handling, merchandising, customer service, safety, and community relationships. This position requires the ability to work a flexible schedule based on business needs, including weekends, evenings, and holidays. It involves an active retail and production environment with extensive movement through processing, dock, backroom, and sales-floor areas, and may include exposure to dust, odors, secondhand merchandise, and varying temperatures and weather conditions.

Requirements

High school diploma required.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership skills, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver's license and clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Able to stand and walk for extended periods on hard surfaces and regularly move throughout processing, production, dock, backroom, and sales-floor areas.
Able to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Able to push and pull carts, racks, bins, and other materials weighing 25 pounds or more as required.
Able to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements.
Able to climb ladders or step stools and work at heights of approximately 14 feet when required.
Able to safely navigate workspaces and use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Able to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Able to visually inspect merchandise, equipment, work areas, and store conditions.
Able to communicate effectively in person and hear workplace instructions, alarms, equipment, and other sounds necessary for safe operations.
Able to work in environments that may include dust, dirt, odors, secondhand merchandise, semi-controlled indoor temperatures, and outdoor areas or loading docks with varying weather.
Able to maintain the stamina needed for a fast-paced retail and production environment while balancing supervisory and hands-on duties.
Able to work a flexible schedule, including weekends, evenings, and holidays as required.
Able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

College degree preferred.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach and manage performance to ensure production standards are met.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure the accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional customer service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance the customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters.
Perform other duties as assigned by management.