Assistant Store Manager- Florence, Alabama

CNG Holdings•Florence, AL

1d•Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, and supports store operations through cash management, compliance, and customer issue resolution. The position may require travel to stores across the assigned district or neighboring districts and may involve overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with company policy; public transportation and rides from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must be able to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers about products and services, presenting options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when required.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, when requested, neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.