Assistant Store Manager- Florence, Alabama

CNG Holdings, Inc.•Florence, AL

About The Position

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission by providing outstanding customer service and maintaining regulatory excellence. The Assistant Store Manager educates customers about available financial products and services, handles customer inquiries and transactions, and follows applicable federal and state regulations and company procedures. The position works assigned shifts and may require travel among stores in the assigned district, travel to neighboring districts, and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation that complies with published policy and procedures; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Must be able to travel to stores throughout the assigned district using a personal vehicle.
Must work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options suited to their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling duties. May make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate presented information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Travel to all stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may require overnight travel.
Work assigned shifts as scheduled.
Perform other duties as assigned.