Assistant Store Manager - Florence | Leadership Opportunity Purpose

America's Thrift Stores•Florence, AL

About The Position

The Processing Manager oversees the efficient flow of products from arrival at the loading dock to placement on the retail floor. The role communicates and achieves operational standards, maintains compliance with company policies, supervises staff, and organizes and monitors workflow. The position also manages production, inventory quality, pricing, budgets, financial reporting, cash handling, merchandising, safety, and customer service while partnering with the Manager III and other departments to meet operational and financial goals. The Processing Manager hires, trains, coaches, and develops team members, including onboarding and training staff in the ATS Way of Processing. The role uses Critical to Quality (CTQ) metrics to monitor and improve workflow, applies cost-reduction strategies, maintains equipment, and promotes a results-driven team culture and an engaging work environment. It also builds community relationships to support donations and mission programs, and works with Asset Protection and Human Resources on investigations and personnel matters. The work involves regular movement through processing, production, dock, backroom, and sales-floor areas, with hands-on operational duties as well as supervisory responsibilities. The position requires a flexible schedule, including weekends, evenings, and holidays as business needs require.

Requirements

High school diploma required.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership skills, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver's license and clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods on hard surfaces.
Ability to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts, racks, bins, and other materials weighing 25 pounds or more as required.
Ability to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements.
Ability to climb ladders or step stools and work at heights of approximately 14 feet when required.
Sufficient balance, coordination, and mobility to safely navigate workspaces.
Ability to use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Ability to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Ability to visually inspect merchandise, equipment, work areas, and store conditions.
Ability to communicate effectively in person and hear instructions, alarms, equipment, and other workplace sounds.
Ability to work in environments that may include dust, dirt, odors, secondhand merchandise, and variable indoor and outdoor temperatures.
Ability to maintain physical stamina in a fast-paced retail and production environment while balancing supervisory and hands-on responsibilities.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

College degree preferred.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach employees and manage performance to ensure production standards are achieved.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional customer service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters.
Perform other duties as assigned by management.