SUPERVISOR-FLORENCE

Goodwill Industries of Lane & South Coast Counties & Alaska•Florence, OR

1d•$18 - $23•Onsite

About The Position

The Supervisor assists the Store Manager with proper store operations and provides leadership to assigned store personnel. The role supports merchandise sales, customer service, and other store tasks, performed personally or through subordinate employees. The Supervisor is responsible for store operations when the Store Manager is absent and must follow Goodwill Industries of Lane and South Coast Counties’ policies, procedures, and safety requirements. The position includes supervising and training employees, supporting sales and donated-goods processing, maintaining store supplies and production areas, preparing schedules and assigning work, handling customer and donor questions or complaints, and completing opening and closing procedures as assigned. The Supervisor is expected to maintain service, performance, safety, security, and recordkeeping standards; communicate effectively; and meet established qualitative and quantitative performance expectations. This is a full-time position in Florence, Oregon. The employee must be available during store hours, including weekends, evenings, and some holidays. The work takes place in the office, production area, store showroom, and surrounding grounds, and is generally fast-paced with frequent short deadlines and occasional critical or unusual situations.

Requirements

Minimum of one year of supervisory experience.
High school diploma or GED.
CPR certification or ability to become CPR certified.
Must be at least 18 years old.
Must provide proof of identification and eligibility to work in the United States.
Must pass a criminal background check and pre-employment drug screening.
Must have no record or disclosure of a criminal conviction indicating a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to work independently and as part of a team.
Strong interpersonal skills and command of English to work with customers and employees; basic math skills.
Must meet established qualitative and quantitative performance standards and perform essential job functions with or without reasonable accommodation.
Must be available during store hours, including weekends, evenings, and some holidays.
Must be able to frequently stand, walk, talk or hear, and lift or move 10–25 pounds; occasionally reach with hands and arms and lift or move up to 40 pounds.
Close vision and color vision are required.

Responsibilities

Assist the Store Manager with store operations, including supervising sales employees, conducting inventories, reconciling cash with sales receipts, maintaining operating records, and preparing daily transaction records.
Supervise store employees as assigned and direct store personnel in the Store Manager’s absence.
Ensure sales transactions are rung up and reported accurately and donated goods are processed appropriately.
Perform cashier and processing duties as needed.
Follow customer-service guidelines, provide service to customers, donors, and employees, handle complaints appropriately, and answer questions about merchandise location, price, and use.
Coach, train, and supervise staff, including conducting individual and group training sessions and training employees in safe work practices.
Coordinate with production leads and maintain adequate supplies for store needs.
Plan and prepare work schedules, assign specific duties, provide clear directions, and ensure adequate supervision.
Perform store opening and closing procedures as assigned.
Order merchandise or prepare requisitions to replenish merchandise as assigned.
Maintain safe working conditions, production areas, and compliance with security, sales, recordkeeping, company policies, CARF standards, and safety regulations.
Promote open communication at all levels in the store and meet assigned goals and performance standards.