Teller - Part Time

Northwest Bank•Bradford, PA

3d•Onsite

About The Position

Northwest Tellers are important members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing educational service, and identifying financial needs for referral to the appropriate line of business. The Teller delivers customer service in person, by phone, and through email; supports customer financial wellness; and contributes to office sales goals by identifying referral opportunities. The role also involves daily teller-drawer balancing, participating in meetings and huddles, supporting branch opening and closing tasks, and following security, dual-control, compliance, risk, and operational procedures. Tellers work collaboratively with colleagues, complete assigned training, and use bank systems, software, and on-site equipment.

Requirements

Knowledge of computers and the Teller System.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to express ideas and information clearly and concisely, orally or in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate the open exchange of ideas and information.
Ability to plan and track personal work toward specific goals and use time and information resources effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, identify referral opportunities, and contribute to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; understand their needs, explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of issues or concerns, and deliver an exceptional customer experience in person, over the phone, and through email.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes and protect the bank by adhering to compliance, risk, and operational procedures.
Participate in branch opening and closing tasks as needed.
Work collaboratively with coworkers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to maximize technology tools and efficiency.
Work with on-site equipment.