Teller (20 Hour)

KeyBank•Seattle, WA

2d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service at a branch, welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and resolve client servicing issues and listen for financial needs during conversations, transitioning clients to a Banker for deeper financial wellness discussions when appropriate. The role helps clients move forward in their financial journey and supports their financial goals through the use of financial wellness tools. The position is based at the branch listed in Seattle, Washington. It involves in-person morning huddles and end-of-day debriefs, and working Saturdays as directed by management. The role requires following compliance, audit, security, and company policies and procedures. Other duties may be assigned or changed at any time.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs with Windows-based applications and a calculator.
Knowledge of client accounts and sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to manage client accounts, update account information, and process transactions accurately and securely.
Ability to process cash transactions, including deposits and withdrawals, and balance a cash drawer.
Ability to maintain accurate, organized records and identify and resolve client servicing issues.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to identify client financial needs and promote relevant banking products and services.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and lifting specified weights.

Nice To Haves

Notary license.

Responsibilities

Provide welcoming, in-person service to new and existing clients.
Perform teller functions efficiently, effectively, and accurately in a branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Assist clients in pursuing financial goals through financial wellness tools and appropriate resources or bank services.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, security, and company policies and procedures; balance the cash drawer within established guidelines.
Review product guides, fees, and policies to stay current on offerings.
Work Saturdays as directed by management.
Perform other duties as assigned.