Part Time Teller, Westford, MA

Banco Santander • Westford, MA

1d

About The Position

As a Teller at Santander, you assist customers with their financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, help minimize risk and defend against fraud, refer customers to relevant products, and escalate complex issues for timely resolution. The role may also include supporting nearby branch locations based on business necessity.

The position requires handling cash, maintaining accurate cash drawer balances, and following bank policies, procedures, compliance requirements, and risk management protocols. Tellers also use digital tools to educate customers about self-service options and assist with custodianship, audits, and other operational tasks. The base pay range is $30,000 to $47,000 annually; for hourly positions, this annualized range is based on a 40-hour work week. Compensation may vary based on skills, experience, training, licensure, certifications, and location.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Ability to work energetically, stay organized, and multitask in a fast-paced, changing environment.
• Attention to accuracy and detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Welcome customers, minimize wait times, and assist with their banking needs.
• Process deposits, withdrawals, transfers, and other transactions.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols, to prevent fraud.
• Recognize opportunities to cross-sell bank products and deepen customer relationships.
• Use digital tools to educate customers on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when required by business necessity.
• Identify and escalate risk concerns through appropriate channels.
• Escalate complex customer issues for timely resolution.

Benefits

• The company describes its rewards package as including benefits designed to support employees, their families, and their well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED