Part Time Teller, Westford, MA

Santander•Westford, MA

2d•$30,000 - $47,000

About The Position

As a Teller at Santander, you assist customers with financial needs and process transactions while providing exceptional customer service. You resolve concerns, help minimize risk and defend against fraud, refer suitable product solutions, and escalate complex issues for timely resolution. The role also includes educating customers about digital self-service tools and supporting operational tasks. Responsibilities may extend to nearby branch locations based on business necessity.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer service experience.
Excellent customer service skills and a passion for helping others.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to engage customers.
Ability to stay organized, energetic, and multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include evenings and weekends.
Legal authorization to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, and transfers.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk management protocols to help prevent fraud.
Identify opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers on self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when business needs require it.
Identify and escalate risk concerns through appropriate channels.