Teller - Part time

Northwest Bank•Elyria, OH

24d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, over the phone, and through email, and helps champion customers’ financial wellness through exceptional service and delivery of Northwest’s 5 Culture Promises. Tellers are also responsible for balancing teller drawers, participating in office meetings and dual-control balancing, completing assigned training, learning bank products and systems, and following security, compliance, risk, and operational procedures. The position requires teamwork, use of on-site equipment and bank software, and evening and weekend work when scheduled, assigned, or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to actively listen, share information, and facilitate an open exchange of ideas.
Ability to plan and track work toward specific goals and effectively use time and information resources.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Customer service experience.
Cash handling experience.
Banking and/or retail experience.
High school diploma or equivalent.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet and engage customers, take ownership of issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver exceptional customer experiences in person, over the phone, and through email, and uphold Northwest’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Learn and maintain general knowledge of office systems and software, bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Work collaboratively and professionally with coworkers to complete daily tasks, support management requests, and contribute to team efforts.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to use technology tools effectively and efficiently.
Work with on-site equipment.