Part Time Teller

PNC•Fullerton, PA

7d•Onsite

About The Position

As a Part Time Teller within PNC's Retail Banking organization, the employee will be based in the Fullerton branch in Allentown, PA. The position delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. The teller processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The successful candidate is expected to focus on customers and manage risks in accordance with PNC’s Enterprise Risk Management Framework. The role typically does not require a degree or prior experience. No certifications, licenses, or language assessments are required.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate customer focus and knowledge of values and practices that prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify opportunities through meaningful conversations with customers and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation time based on hours worked in the calendar year; accrued vacation may be used after 90 days of service.