Teller (Full Time) - Victoria Navarro

PROSPERITY BANK•Victoria, TX

About The Position

The Teller processes customer transactions, including deposits, withdrawals, loan payments, account transfers, negotiable instruments, official checks, money orders, traveler’s checks, and credit card cash advances. The role also involves posting to general ledger accounts, balancing cash, detecting and resolving discrepancies, and promoting the bank’s products and services while providing courteous, professional customer service. The Teller maintains customer privacy, resolves inquiries promptly, follows teller procedures and compliance requirements, and helps maintain effective working relationships with clients, colleagues, and management. Additional duties may include training or orientation, required reporting and recordkeeping, night-drop functions, clerical work, and keeping work areas clean, secure, and well maintained. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
At least one year of related experience and cash-handling experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Nice To Haves

Understanding of bank operations preferred.
Previous Teller experience preferred.
Proficiency with Mentor Program, DNA Standard/UX, required training and webinars in the 90-day plan, CTR/MIL understanding, IVIEW, product knowledge, ATM balancing, WITS/Wires (minimum domestic), risk management skills, and dual control.

Responsibilities

Receive and process deposits and loan payments.
Cash checks and other negotiable instruments, examining documents for endorsements and negotiability.
Process transfers between accounts and credit card cash advances.
Sell traveler’s checks, official checks, and money orders.
Verify and balance cash daily, maintaining balancing records and promptly resolving discrepancies.
Follow teller procedures and compliance requirements, and maintain no more than one proof error within a 30-day period.
Promote and cross-sell bank products and services to meet customer needs and strengthen client relationships.
Represent the bank professionally and resolve client requests and inquiries promptly.
Operate the online teller terminal and maintain the privacy of customer information.
Assist area personnel and provide training or orientation as needed.
Keep supervisors informed of area activities and concerns, and complete required reports and records accurately and promptly.
Attend meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
Perform night-drop functions and related clerical duties as assigned.
Keep work areas clean, secure, and well maintained.