Part-time Teller

KeyBank•Mount Pleasant, PA

17d•Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, assisting with account transactions and servicing needs and identifying or resolving client issues. The role listens for clients’ financial needs and connects them with a Banker for a deeper financial wellness conversation. Tellers help clients move forward in their financial journey by delivering accurate, secure service and educating clients about relevant tools, products, and access channels. The position performs teller functions efficiently and accurately, follows compliance, audit, and security procedures, balances a cash drawer within guidelines, and maintains current knowledge of product guides, fees, and policies. The Teller attends in-person morning huddles and end-of-day debriefs and works Saturdays as directed by management. Other duties may be assigned or changed, with or without notice. The role must comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
Ability to maintain transaction accuracy, security, and organized records.
Ability to identify and resolve client servicing issues efficiently.
Understanding of and ability to follow banking regulations and security procedures.
Strong sales and service skills and ability to identify client needs and promote relevant banking products and services.
Awareness of techniques to detect and prevent fraudulent activities.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present and attentive with every client and teammate.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues proactively, escalating them as needed.
Listen for financial wellness opportunities in client conversations and transition clients to a Banker when appropriate.
Assist clients in pursuing their financial goals through financial wellness tools and appropriate resources.
Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Review and maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ and Key’s best interests.