Part Time Teller

PNC•Macedonia, OH

14d•$14 - $24•Onsite

About The Position

The Part Time Teller works within PNC's Retail Branch organization in Macedonia, Ohio. The role delivers customer experiences intended to improve customers’ financial wellbeing and loyalty while increasing their share of wallet. It processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Teller also engages customers in the lobby, presents relevant PNC products, and helps customers use technology, tools, and resources to manage financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures, using sound judgment within established limits. It ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC describes itself as an in-office company and will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers on ways to manage financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Seven occasional absence days each year, unless otherwise required by law.
Vacation accrual for part-time employees based on hours worked, including overtime, in the current calendar year; accrued vacation may be used after 90 days of service.