Teller - Part Time

Achieva•Naples, FL

1h•Onsite

About The Position

The Teller serves as a frontline representative of Achieva Credit Union, delivering financial services and fostering strong member relationships. The role combines member service, operational accuracy, and sales support to provide a positive member experience. It is a part-time position scheduled for 20 hours per week, Monday through Friday from 11 a.m. to 3 p.m.; availability to work Saturdays as part of the branch schedule is also required. The position primarily operates in person in an office environment. Occasional travel to other Achieva offices or events may be required. The role uses standard office equipment, including computers, phones, and virtual meeting platforms. Employees must be able to remain stationary for extended periods and communicate effectively by phone, video, and electronic messaging. Extended sitting or standing and occasional light lifting of up to 25 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma, GED, or equivalent.
Customer service experience, with a strong focus on providing exceptional service to customers and members.
Excellent communication and people skills.
Ability to multitask, prioritize, and adapt in a fast-paced environment.
Proficiency with banking software, computer systems, and Microsoft Office Suite.
Strong attention to detail and commitment to accurate records and transactions.
Ability to uphold the credit union’s values and foster a positive work environment.
Ability to collaborate with other departments and teams to achieve organizational goals.
Professional appearance.
Strong commitment to a member-centric culture and excellent customer service.

Responsibilities

Deliver friendly, professional, and personalized service that supports a member-first culture.
Respond to member inquiries and concerns in person and by phone, resolving them in a timely and effective manner.
Engage members to understand their financial needs and identify opportunities to add value.
Refer members to appropriate team members or services when specialized support is needed.
Collaborate with branch colleagues to meet and exceed sales goals.
Identify opportunities to cross-sell products and services aligned with member needs.
Use RSS tools to support member service and facilitate referrals.
Accurately and efficiently process teller transactions and account maintenance tasks.
Follow transactional policies and procedures.
Participate in branch opening and closing routines and maintain security and operational readiness.
Support daily branch operations and uphold branch standards during business hours.
Represent the credit union professionally and courteously, and uphold high ethical standards.
Support leadership initiatives that position the credit union as a top employer.
Perform other essential functions as needed to support the team.
Be available to work Saturdays as part of the branch schedule.
Participate in branch activities and community events to increase branch awareness.