Teller Part Time Mall Financial Center

Wells Fargo Bank•Florence, SC

4d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at the Mall Financial Center. This front-line, customer-focused role supports everyday banking needs through in-branch interactions, accurate transactions, and welcoming, reliable service. The Teller is a primary point of contact for customers and represents the branch through strong service, attention to detail, and genuine care. The role involves learning about customers’ needs, introducing helpful products, services, and digital tools, and connecting customers with the appropriate banker for detailed product conversations. The Teller works closely with branch teammates to support smooth daily operations and a consistent customer experience. It offers exposure to retail banking and an opportunity to build foundational banking skills, with training, coaching, and team-based support for career growth. The position is located at 104 David H McLeod Blvd, Florence, SC 29501. The work schedule includes Saturdays. This position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships by actively listening and connecting customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in line with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including monitoring, escalation, and remediation of issues.