Financial Center Manager - Annapolis Mall Financial Center

Bank of America • Annapolis, MD

6h • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a collaborative team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence, effective teamwork, and consistent execution of business priorities.

The role includes developing talent, managing client traffic and retention, coaching employees to achieve business results, creating a high-quality client experience, and implementing initiatives set by market leaders. Managers are also expected to promote inclusion, use data and process knowledge to improve performance, communicate clearly, manage risk and expenses, develop team members, and deliver business outcomes through effective management and routines.

The position requires weekend and/or extended-hours work and may involve scheduling at any financial center within a reasonable distance. It is a first-shift role with 40 hours per week. The position is based at the Annapolis Mall Financial Center in Annapolis, Maryland.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or with help from others as needed.
• Effective, confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines, act in clients' and the bank's best interests, and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Availability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Promote an inclusive team environment where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely, motivating employees and connecting their contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
• Benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED