Financial Center Manager - Annapolis Mall Financial Center

Bank of America • Annapolis, MD

1d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution.

The role includes developing talent, managing client traffic and retention, coaching to business results, creating a high-quality client experience, executing market-level initiatives, and driving operational priorities. The manager may also manage associates and is expected to foster inclusion, use data and process knowledge, communicate effectively, manage risk and expenses, develop talent, and deliver business outcomes through effective team leadership.

This is an in-office position based at the Annapolis Mall Financial Center in Annapolis, Maryland. The role is first shift, 40 hours per week, and requires availability to work weekends and/or extended hours, potentially at another nearby financial center. The stated annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The position is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, motivation, and focus on results while acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion and drive to deliver experiences that improve clients’ financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise messages that motivate and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED