Teller- Part Time

F&M Bank•Birmingham, MI

11d

About The Position

At F&M, tellers handle financial transactions while establishing and nurturing lasting relationships with customers. The role requires care, attention to detail, trustworthiness, and precision, and supports the bank’s reputation for dependable service and accountability. Tellers serve customers in an organized, efficient, and secure manner, build awareness of the bank’s products and services, identify customer needs, and make appropriate referrals while complying with bank procedures and security protocols. This part-time position is scheduled Monday through Saturday, generally with a day off, and may require occasional extended hours to accommodate business flow. The position is responsible for a range of customer account transactions, cash drawer reconciliation, transaction recordkeeping, and customer assistance. The teller must comply with bank policies and applicable regulatory requirements, including requirements related to BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and suspicious-activity reporting. This is a non-exempt/hourly role.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Ability to understand the duties and responsibilities of the position and maintain current job knowledge and technical skills.
Ability to manage workload, prioritize tasks, develop effective work procedures, manage time, and handle information flow.
Ability to comply with attendance and break policies and communicate scheduling needs to a supervisor.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, explain new products and services, and refer customers to branch representatives.
Meet and exceed referral production goals established by retail leadership.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers warmly.
Comply with applicable bank policies, procedures, and regulatory requirements, and satisfactorily pass tests for relevant bank policy and regulatory compliance.
Work collaboratively with other tellers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Follow Bank Secrecy Act requirements, including accurately completing Currency Transaction Reports when applicable, and comply with AML, OFAC, and USA PATRIOT Act requirements; follow customer identification and due diligence processes and report suspicious activity to the BSA Department.
Adhere to attendance and break policies and communicate anticipated time off or break-time changes to a supervisor.
Perform other duties as assigned.