Teller (Part Time)

Popular, Inc.•Elizabeth, NJ

32d•$24 - $24•Onsite

About The Position

The Teller is primarily responsible for accurately processing paying and receiving transactions while providing courteous, timely, and informative service. The role focuses on identifying clients’ needs and ensuring customers have a positive impression of the organization. Tellers execute banking transactions in compliance with bank policies and regulatory requirements, manage cash and assigned cash-handling equipment, support sales and marketing initiatives, educate customers about digital banking options, and contribute to customer satisfaction and branch risk management.

Requirements

High school diploma or equivalent.
Anticipation of continuing education toward a degree.
Six months of cash-handling and/or retail sales experience.
Authorization to work for any employer in the United States; visa sponsorship or transfer is not available.
Provide evidence of academic preparation or courses related to the job posting, if necessary.

Responsibilities

Accurately execute teller banking transactions in accordance with bank policies, procedures, and legal and regulatory requirements.
Process payments and receipts for all product types and services accurately and courteously.
Refer to clients by name during transactions to provide personalized service.
Maintain the required cash level in the teller area and secure cash according to safety and security procedures.
Restock and balance assigned cash drawers, ATMs, cash recyclers, and vaults as required.
Assist with processing night depository bags and currency, and ATM settlements, as required.
Follow bank policies and regulations to support successful branch assessments and audits.
Work with the branch manager and supervisor to meet or exceed individual goals.
Build trust-based client relationships by listening, identifying needs, understanding financial priorities, and referring appropriate products and services.
Support marketing campaigns and product launches by adapting sales techniques and using marketing tools and branch technology.
Educate clients about self-service capabilities and encourage use of digital service channels and banking options.
Work with the management team to stay informed about bank developments and initiatives.
Promote ongoing customer feedback and continuous improvement.
Respond to customers seeking to update or close accounts, determine reasons for dissatisfaction, offer alternatives, and process account maintenance compliantly.
Listen attentively and address customer questions or problems; proactively prevent and resolve customer issues.
Support compliance functions, including reconciliations, internal and external audits, reporting, controls, records management, opening and closing procedures, and adherence to security procedures.
Promote the branch’s involvement in the community and report CRA-related activities to a supervisor.
Identify potentially fraudulent or forged documents or activity and report them to the appropriate supervisors.
Maintain customer confidentiality and comply with bank policies and procedures.