Part-time Teller

KeyBank•Norristown, PA

12d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, help with account transactions and servicing needs, and identify and resolve client issues. Through conversations, you listen for clients’ financial needs and connect them with a Banker for deeper financial wellness discussions. You also use financial wellness tools to help clients work toward their goals. The role includes accurately processing teller functions, following compliance, audit and security procedures, balancing a cash drawer, and staying current on products, fees and policies. This position is located at 2624 Egypt Road, Norristown, Pennsylvania 19403, and is categorized as branch work. Saturday work may be directed by management. The role pays $18.00–$23.08 per hour, with possible incentive compensation.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience in cash handling.
General understanding of PCs, Windows-based applications, and calculators.
Strong client service, sales, and service skills.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to accurately process cash transactions, including deposits and withdrawals, and balance a cash drawer.
Ability to maintain accurate and organized transaction records and account information.
Ability to identify and resolve client servicing issues efficiently.
Ability to follow banking regulations, compliance requirements, and security procedures.
Ability to recognize client financial needs and promote relevant banking products and services.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to work Saturdays as directed by management.

Nice To Haves

Notary license.

Responsibilities

Welcome new and existing clients and assist with account transactions and servicing needs in person.
Identify, resolve, and escalate client servicing issues as appropriate.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Use financial wellness tools to assist clients with their financial goals and objectives.
Perform teller functions efficiently, effectively, and accurately.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Review and maintain knowledge of product guides, fees, and policies.
Present products and services and educate clients on available access channels, including ATM, online, and telephone banking.
Maintain client account information and process transactions accurately and securely.
Perform other duties as assigned; duties and activities may change or be newly assigned.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Work Saturdays as directed by management.