Part Time Teller

KeyBank•Gahanna, OH

6d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service at a branch by welcoming new and existing clients and assisting with account transactions and servicing needs. You identify and help resolve client issues, listen for financial wellness needs, and connect clients with a Banker for deeper financial conversations. The role supports clients’ financial goals and contributes to an accurate, secure, and welcoming branch experience. This is a part-time position at the Gahanna, Ohio branch, scheduled for 30 hours per week. You must be flexible and available during any branch operating days and hours. Saturday work may be assigned by management. The position is eligible for an hourly base rate of $18.00–$23.08, with possible incentive compensation. Benefits eligibility is referenced in the posting, but specific benefits are not listed.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including educating clients about products and access channels such as ATMs, online banking, and telephone banking.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
Ability to maintain accurate, organized transaction records and help update client account information.
Ability to identify and resolve client servicing issues.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraud.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and reaching, occasional bending and lifting, and lifting items weighing up to 30 pounds.

Nice To Haves

Notary license.

Responsibilities

Deliver a strong client experience and be present with each client and teammate.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Proactively identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients work toward financial goals using financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Keep current on product guides, fees, policies, and offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned; duties and activities may change or be added.