Part-time Teller

KeyBank • White Plains, NY

1d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service at a branch by welcoming new and existing clients and assisting with account transactions and servicing needs. You help identify and resolve client issues, listen for financial wellness needs, and connect clients with a Banker for deeper financial conversations. The role supports clients in moving forward in their financial journey and includes accurately processing transactions, maintaining cash drawer security and balance, and helping clients use financial wellness tools and available banking access channels.

The position requires participation in in-person morning huddles and end-of-day debriefs, adherence to compliance, audit, and security procedures, and staying current on product guides, fees, and policies. Work schedules are based on anticipated branch traffic and transaction volume, are set in advance, and may include Saturdays as directed by management. Regular, predictable attendance and punctuality are essential. The role is based in a branch and may require occasional operation of a motor vehicle with a valid driver's license.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Strong client service and sales skills.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage client account updates and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Regular and predictable attendance and punctuality.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong in-person client experience and welcome new and existing clients.
• Perform teller functions efficiently and accurately, including processing deposits and withdrawals and balancing the cash drawer.
• Identify, address, and escalate client servicing issues as needed.
• Listen for financial wellness needs and transition clients to a Banker when appropriate.
• Assist clients with financial wellness tools and educate them about available access channels and relevant products and services.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, security, and other KeyBank policies and procedures.
• Review product guides, fees, and policies to remain knowledgeable about current offerings.
• Work Saturdays as directed by management.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED