Part Time Teller

PNC•Durham, NC

13d•Onsite

About The Position

As a part-time teller in PNC’s retail banking organization, the employee is based at the Roxboro Rd Branch in Durham, North Carolina. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty. It processes a variety of customer interactions, explains available financial transaction options, identifies banking opportunities, and makes referrals as appropriate. The position is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, with customer needs and satisfaction as primary considerations.
Ability to apply banking product and procedural knowledge, communicate effectively, identify customer needs and opportunities, and solve problems.
Ability to maintain accuracy and attention to detail, detect and prevent fraud, and manage multiple priorities.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about available options for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Explain options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Eligible part-time employees may have medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation based on hours worked in the current calendar year; accrued vacation can be used after 90 days of service.