Part Time Teller
About The Position
The Teller provides in-person service to new and existing clients at a KeyBank branch, welcoming clients and assisting with account transactions and servicing needs. The role identifies and resolves client issues, listens for financial wellness needs, and transitions clients to a Banker for deeper financial conversations. Tellers help clients pursue financial goals using financial wellness tools and provide information about relevant products, services, and access channels. The position is part-time, scheduled for 30 hours per week, and requires flexibility to work during any branch days and hours. The Teller participates in in-person morning huddles and end-of-day debriefs, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. The role is based in a branch and may include other assigned duties that can change with or without notice.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and sound judgment when handling client interactions and transactions.
- Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
- Strong work ethic and high integrity.
- Excellent time management skills.
- Ability to manage client accounts and process account updates accurately and securely.
- Ability to process cash transactions, including deposits and withdrawals, and balance cash drawers accurately.
- Attention to transactional accuracy and organized recordkeeping.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of and ability to follow banking regulations and security procedures.
- Ability to identify financial needs and promote relevant banking products and services.
- Awareness of techniques to detect and prevent fraud.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle with a valid driver's license.
- Ability to work Saturdays as directed by management and be flexible across branch days and hours.
Nice To Haves
- Notary license.
Responsibilities
- Welcome new and existing clients and assist with account transactions and servicing needs in person.
- Provide an attentive client experience and perform teller functions efficiently, effectively, and accurately.
- Identify and resolve client servicing issues, escalating them when needed.
- Listen for financial wellness needs and appropriately transition clients to a Banker.
- Assist clients with financial goals using financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
- Review product guides, fees, and policies to remain current on offerings.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, conduct business ethically, act professionally, avoid conflicts of interest, and act in clients’ and Key’s best interests.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
