Teller Full Time (40 hours)

Hancock Whitney•Lafayette, LA

About The Position

The Teller delivers accurate, prompt, and personalized client service while handling a range of financial transactions and servicing requests. The role builds client relationships, promotes digital banking solutions, and refers clients to internal business partners when appropriate. It also supports financial center operations, cash balancing, loss prevention, compliance, and security. The position requires working financial center hours, which may include weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Provide exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries, using product and procedural knowledge to resolve requests.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking to encourage convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
Follow risk management, compliance, and security standards to maintain operational and financial soundness.
Maintain professional appearance and demeanor and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Conduct research and special projects and perform other duties assigned by management.