Teller

Columbia Bank•Gig Harbor, WA

16d•$18 - $23•Onsite

About The Position

As the first point of contact for most clients, the Teller helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and banking regulations. The role also maintains and enhances client relationships through meaningful conversations that uncover financial needs and identify opportunities to offer appropriate bank products and services. The position works fully onsite at the posted location in Gig Harbor, Washington. The pay range is $18.00–$23.00 per hour. The selected candidate’s pay rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during recruitment.

Requirements

High school diploma or GED.
Ability to learn and comply with bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
Complete and support daily branch-integrity tasks, such as using double custody when balancing the ATM, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures.
Mitigate risk by safeguarding cash in the drawer and promptly accounting for or transferring funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards.
Build knowledge of Columbia Bank products and services and remain current on changes.
Discuss and uncover customers’ financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.