Part Time Teller

PNC•Port Richey, FL

3d•Onsite

About The Position

PNC is hiring a part-time Teller for its Retail organization at the Port Richey Branch in Port Richey, Florida. This in-office role focuses on delivering a strong customer experience, improving customers’ financial wellbeing, building loyalty, and increasing customers’ use of PNC services. The Teller processes customer interactions, explains available options for financial transactions, recognizes banking opportunities, and makes appropriate referrals to branch staff. The role also involves engaging with customers in the branch lobby and helping them use technology, tools, and resources to manage their financial transactions. Tellers apply product and procedural knowledge to resolve customer problems and follow policies and procedures with sound judgment. They help ensure teller and branch daily operations and maintenance transactions are handled efficiently and accurately. PNC emphasizes customer focus and risk management. Candidates should be prepared to prioritize customer needs and satisfaction while managing risks in accordance with PNC’s Enterprise Risk Management Framework. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer focus: understand customer needs and satisfaction as primary considerations and use that understanding to create customer solutions.
Managing risk: assess and effectively manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building loyalty, and increasing customers’ use of PNC services.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures, using sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Depending on eligibility, part-time benefits may include medical and prescription drug coverage with a Health Savings Account feature.
Dental and vision options.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law.
Vacation accrual based on hours worked, including overtime, with accrued time available for use after 90 days of service.