Part Time Teller

PNC • New Castle, DE

13d • $16 - $26 • Onsite

About The Position

As a Part Time Teller in PNC’s Retail organization, based in New Castle, Delaware, you will deliver customer experiences intended to improve financial wellbeing and build loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role includes lobby engagement and helping customers use technology, tools, and resources to manage transactions. You will use product and procedural knowledge to resolve customer problems and follow policies and procedures while supporting accurate, efficient teller and branch operations.

PNC describes itself as an in-office company. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. Part-time benefit options depend on eligibility.

Requirements

• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications or licenses.
• No required or preferred language assessments.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support customers’ financial wellbeing and loyalty.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Depending on eligibility, part-time employees may have medical and prescription drug coverage, including a Health Savings Account feature; dental and vision options; employee life insurance; 401(k) with PNC match; pension and stock purchase plans; back-up child and elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select fully paid programs; and a wellness program with financial incentives.
• Depending on eligibility, paid time off may include parental leave, up to 11 paid holidays each year, and 7 occasional absence days each year unless otherwise required by law.
• Part-time employees accrue vacation based on hours worked in the current calendar year, including overtime, for use after 90 days of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed