Part Time Teller

RALLY CREDIT UNION•Brownsville, TX

13d•Onsite

About The Position

The Teller performs transactional duties to serve credit union members by accurately receiving and paying out funds, maintaining transactional records, and providing cash receipt, account, and payment services in accordance with credit union policies and procedures. The role also promotes and cross-sells credit union products and services while maintaining high member-service standards. Tellers process deposits, loan payments, check cashing, withdrawals, cashier’s checks, money orders, savings-bond redemptions, and other member requests. They verify transaction details and endorsements, maintain accurate computer records, balance cash drawers, research discrepancies, and report issues as needed. The position requires knowledge of credit union products, policies, security procedures, and applicable compliance requirements, including BSA, AML, OFAC, CIP, and MDD. The teller may assist with other teller functions, support coworkers, maintain station supplies, and serve in a dual-control role when needed. The position is based at the Morrison Branch in Brownsville, Texas, and may require travel to alternate branches or temporary or permanent assignments to support operational needs. The role reports to the Branch Manager or Teller Manager, as applicable, and has frequent face-to-face or telephone contact with members.

Requirements

High school diploma or GED.
Communication, mathematical, and general business knowledge, or equivalent, sufficient to satisfactorily perform the job duties.
Accuracy, speed, customer-relations skills, judgment, reliability, relationship-building ability, and a highly positive, service-oriented attitude.
Ability to work independently or with limited supervision and effectively as part of a team.
Ability to read and follow written instructions and follow oral instructions.
Ability to speak clearly and communicate information in a logical, understandable sequence.
Ability to deal calmly and professionally with diverse people and demonstrate discretion and high levels of customer service.
Ability to maintain composure under deadlines, accuracy and quality requirements, and a fast-paced workload.
Ability to handle multiple, simultaneous, and changing priorities and exercise discretion with confidential matters.

Nice To Haves

Six months of cash-handling or cross-selling experience is preferred.

Responsibilities

Deliver courteous, prompt, accurate, and efficient service to members, meeting or exceeding credit union and department service standards.
Receive deposits and loan payments; cash checks; process withdrawals; verify signatures and member balances; and record night and mail deposits.
Sell cashier’s checks and money orders and process savings-bond redemptions.
Verify amounts and check endorsements and ensure deposits are entered accurately into computer records.
Accept check-copy and check-order requests and process member requests such as wire transfers, address changes, stop payments, and cash advances.
Maintain current knowledge of credit union products and services and promote services including electronic services, debit and credit cards, money orders, and safe deposit boxes.
Cross-sell products by answering inquiries, informing members about new services and promotions, identifying member needs, and directing members to a branch representative.
Balance the cash drawer at the end of the shift, compare totals with the computer-generated balance sheet, research discrepancies, and report discrepancies to a supervisor as necessary.
Scan daily work and perform other teller functions as needed; assist others in completing tasks and assignments.
Keep the teller station stocked with forms, supplies, brochures, and other materials.
Serve in a dual-control role when needed.
Maintain accurate member-record, maintenance, and transaction data entry and identify and correct errors.
Follow security and internal-control procedures, policies, mandatory training, compliance requirements, and credit union training.
Maintain current knowledge of applicable policies, procedures, rules, regulations, and robbery procedures.
Follow applicable compliance requirements, including BSA, AML, OFAC, CIP, and MDD, and complete annual BSA/AML compliance training.
Perform other duties as assigned.