Part Time Teller

PNC•Kingston, PA

14d•Onsite

About The Position

As a Part Time Teller within PNC's Retail organization, based in Kingston, PA, you will deliver customer experiences that support customers’ financial well-being and loyalty. You will handle a variety of customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You will also engage customers in the lobby and use technology, tools, and resources to help them meet their needs. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures while using sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately. PNC is an in-office company. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Employees are expected to focus on customers and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Requirements

Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences aimed at improving financial well-being and building customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities through conversations with customers and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Part-time-eligible medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
Seven occasional absence days each year, unless otherwise required by law
Vacation accrual based on hours worked, including overtime; vacation may be used after 90 days of service