Part Time Teller

PNC Bank•Jackson, MI

4d•Onsite

About The Position

As a part-time Teller in PNC's Retail Banking organization, you will be based at the Jackson/Zeeb Branch in Ann Arbor, Michigan. You will deliver a customer experience focused on improving customers' financial wellbeing and building loyalty. The role processes customer interactions, helps customers understand their options for financial transactions, identifies banking opportunities, and refers customers to appropriate branch staff. You will also engage with customers in the lobby, use technology and other resources to explain transaction-management options, and apply product and procedural knowledge to resolve problems. The role requires adherence to policies and procedures, sound judgment within established limits, and accurate and efficient completion of teller and branch daily operations and maintenance transactions. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not available for this position. Prior experience is not required, and no degree or certification is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree, certification, or license is required.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and prioritize customer needs and satisfaction.
Demonstrate accountability, accuracy, attention to detail, effective communication, problem solving, and the ability to manage multiple priorities.
Understand banking products, customer needs, fraud detection and prevention, and digital tools.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience intended to improve financial wellbeing and build customer loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for their financial interactions and options for managing transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Depending on eligibility, part-time employees may have medical and prescription drug coverage with a Health Savings Account feature, plus dental and vision options.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law.
Part-time employees accrue vacation time based on hours worked, including overtime, for use after 90 days of service.