Part Time Teller

PNC • Covington, KY

17d • Onsite

About The Position

As a part-time Teller in PNC's Retail organization, based at the Covington Branch in Covington, Kentucky, you will deliver customer interactions designed to improve financial wellbeing and build loyalty. You will process customer transactions, explain available options, identify banking opportunities, and make referrals to appropriate branch staff. You will also engage with customers in the lobby and help them use technology, tools, and resources to manage financial transactions. The role requires applying product and procedural knowledge to resolve customer issues and following policies and procedures while using sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately.

This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The position does not require prior experience, a degree, a certification, or a license.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No degree, certification, or license is required.
• Demonstrate customer focus and prioritize customer needs and satisfaction.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences intended to improve financial wellbeing and build loyalty.
• Process a variety of customer interactions and educate customers about available options for financial interactions.
• Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

• Depending on eligibility, medical and prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee life insurance
• 401(k) with PNC match
• Pension and stock purchase plans
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Parental leave
• Up to 11 paid holidays each year
• Seven occasional absence days each year, unless otherwise required by law
• Vacation accrual based on hours worked, usable after 90 days of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed