Teller (26-125)

The Adam Corporation Group•College Station, TX

About The Position

The Teller conducts daily credit and debit transactions in compliance with bank policies and procedures and provides exceptional customer service. The role maintains an appropriate cash supply, prepares daily proof records, and keeps acceptable difference records. It also identifies potential client needs, participates in the sales process for bank products and services, and refers clients to the platform or other bank areas as appropriate. The Teller greets clients, responds to inquiries, processes cash receipts and payments, and performs transactions including deposits, withdrawals, transfers, loan payments, and sales of cashier’s checks, money orders, and traveler’s checks. The position maintains accurate transaction records and compliant documentation, manages cash at teller stations and in the vault, and handles additional activities involving currency transactions, safe deposit, cash boxes, CTRs, and ATMs. The Teller supports security and opening and closing procedures and contributes to banking center goals through referrals, outbound calls, and appointment scheduling.

Requirements

High school diploma or equivalent (GED).
Six months of cash-handling and customer service experience.
Knowledge of bank teller responsibilities and policies.
Ability to resolve most client and teller questions and problems, and to consult or refer more complex issues to the Assistant Banking Center Manager.
Polite, courteous, and respectful manner toward internal and external clients.
Excellent communication and customer service skills.

Nice To Haves

Formal training in computers, banking, or retail.

Responsibilities

Proactively greet clients within the banking center.
Provide efficient and courteous customer service, address client inquiries, perform cash receipt and payment services, and promote bank products and services.
Perform teller functions, including processing deposits, withdrawals, transfers, and loan payments, and selling cashier’s checks, money orders, traveler’s checks, and similar items.
Maintain accurate transaction records and prepare and process cash receipt and payment-related paperwork in compliance with bank policies and procedures.
Conduct client transactions accurately and efficiently.
Maintain an economical amount of cash in the vault and at teller stations to meet client demands.
Handle additional responsibilities such as currency transactions, safe deposit, cash boxes, CTRs, and ATMs.
Manage the vault daily, control vault cash, and distribute daily cash to other tellers.
Follow bank security policies and procedures; assist with opening and closing procedures and maintain codes, alarm functions, cameras, cash controls, and related activities.
Promote bank products and services, identify cross-selling opportunities, and direct clients to the appropriate area of the bank.
Contribute to banking center goals through referrals, outbound calls, and appointment scheduling.
Perform other related duties as assigned.